How we use your details

This policy covers www.cloudpos.lk, our Facebook and Instagram ads and lead forms, and messages you send us on WhatsApp. Last updated 9 November 2026.

Who we are

ET Cloud POS is made by ESOFT Technologies (Pvt) Ltd, No. 205, Ground Floor, Unity Plaza, Colombo 04, Sri Lanka. We decide how the personal data described here is used. Contact us at [email protected] or +94 77 378 5299.

What we collect

Details you give us in a form: your name, phone number, email, business name, type of business, number of outlets, when you want to start and any message.
Demo bookings: your name, email, phone number, business, notes and the time you pick.
Facebook and Instagram lead forms: the details you send us through the form in the ad.
WhatsApp: your number and the messages you send us.
How you found us: the ad or link you came from (its tags, such as utm_source, and Facebook's click id), the page you landed on and the site that sent you. We keep this in your browser for 90 days and send it with any form you fill in, so we know which ads bring enquiries.
Your visit: pages you view, your browser and device, and your IP address, collected through the cookies and tools described below.

Cookies, the Meta Pixel, the Conversions API and Google Analytics

We use the Meta Pixel on this site, and Meta's Conversions API on our server. They set cookies (such as _fbp and _fbc) and tell Meta, the company behind Facebook and Instagram, when you view a page, send a form or book a demo. When you send a form or book a demo, we also send Meta your email and phone number, scrambled (hashed) so they can't be read, so Meta can match the action to the ad you saw.

Meta uses this to measure how our ads perform and to show our ads to people likely to be interested, including people similar to our customers. Meta's own use of the data is covered by the Meta Privacy Policy.

We also use Google Analytics to count visits and see which pages, ads and links bring enquiries. It sets cookies (such as _ga) and sends Google the pages you view, how you got here, your device and an approximate location. It doesn't receive your name, phone number or email. Google's use of the data is covered by the Google Privacy Policy, and you can turn it off with the Google Analytics opt-out add-on.

You can choose not to see ads based on this, in your Facebook ad preferences or at aboutads.info/choices and youronlinechoices.eu. You can also block or delete cookies in your browser settings; the site still works without them.

How we use your details

To call you, WhatsApp you or email you about what you asked for, such as a call back, a demo or a quote.
To book demos and send you the calendar invite.
To set you up and support you if you become a customer.
To see which ads and pages bring enquiries, and to improve them.

We don't sell your personal data. We won't send you marketing messages unless you've agreed to them, and every marketing message lets you opt out.

Who we share it with

Only with the companies that help us run this site and talk to you:

Meta (Facebook, Instagram and WhatsApp), for ads, lead forms, the Pixel, the Conversions API and WhatsApp messages.
Google, for Google Analytics, for demo bookings through Google Calendar and Google Meet (Google emails you the invite), and Google Sheets, where we keep enquiries from our ad pages.
Our customer records system, where our sales team keeps track of enquiries.
Vercel, which hosts this website.

Data stored outside Sri Lanka

Meta, Google and Vercel may store and process your data outside Sri Lanka. They do so under their own data protection terms with us.

How long we keep it

If you don't become a customer, we keep your enquiry for up to 2 years after we last spoke, then delete it. If you become a customer, we keep your details for as long as you are one, and afterwards for as long as the law requires.

Your rights

Under Sri Lanka's Personal Data Protection Act, No. 9 of 2022, you can ask us to show you the personal data we hold about you, correct it or delete it, and you can withdraw your consent or object to marketing at any time. Email [email protected] and we'll reply within one working day. If you're not happy with how we handle your data, you can complain to the Data Protection Authority of Sri Lanka.

Changes to this policy

If we change this policy, we'll update it here and change the date at the top.