“I sign people up all year and lose a third of them.”
Every member has a profile with their plan and its end date, so renewals are a list you work through and not a surprise.
Memberships, check-ins and renewals at the front desk, with day passes, training sessions and supplements on the same bill.
of members are still there a year later. On average, gyms lose about one in three.
27 countries, 2025more likely to cancel: members paying month to month, compared with those on a 12-month term.
North America, 2015less likely to cancel: members who take classes, compared with those who only use the gym floor.
United Kingdom, 2014Signing members up is the easy part. Knowing who is still coming, and who is due to renew, is where the money is.
Every member has a profile with their plan and its end date, so renewals are a list you work through and not a surprise.
Members are checked in at the desk, so each profile shows when they were last in.
Take the renewal at the desk in cash or by card, or put it on the member's account and see who owes what.
Passes, sessions and products are items on the till, and they can go on the same bill as a membership.
Product stock comes down with every sale, low stock is flagged, and each sale is recorded against the person who made it.
Sales and sign-ups for every branch are on one dashboard, as they happen.
Find the member by name or number and check them in. Their plan and renewal date are on the same screen, so a lapsed membership is caught at the desk.
Book a session with a named trainer, sell a day pass to a visitor and add a shaker bottle, all in one order.
See the day's takings, renewals and product sales for each branch from your phone, and export them for your accountant.
Card terminals handled 438 million payments in 2025, up 26% on the year before, and 460,990 merchants were registered for LankaQR by the end of the year.
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